Refund and Returns Policy

At Ranai, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:

• The product was delivered damaged

• You received the wrong product

• The product is defective

To be eligible for a return, the item must:

• Be unused

• Be in its original packaging

• Be reported within 3–7 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Used products

• Products damaged due to misuse

• Products returned after the allowed return period

Refund Process

Once we receive and inspect the returned product, we will notify you about the approval of your refund.

If approved:

• The refund will be processed within 5–7 business days

• The amount will be refunded through the original payment method or store credit

Replacement Policy

If the product is damaged or incorrect, we may offer:

• A replacement product

• A refund if replacement is not available

Shipping for Returns

Customers may need to send the product back to our return address. Shipping costs may apply depending on the reason for the return.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Ranaistore21@gmail.com
Phone: 0324-5135701